Next Gen BPO Steady State Task Order

Planned purchase (forecast)

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Estimated solicitation date—

Estimated awardFY2027

Estimated value$50M - $99M

Place of performanceMA

Set-asideNone

Description Solicitation documents Register free

Agency: Department of Department of Education — Education
Official source: GSA Acquisition Gateway Forecast · Federal government
Type: Planned purchase (forecast) · Firm Fixed Price
Posted: Sep 24, 2026
Response deadline: —
Place of performance: MA
Industry (NAICS): Financial Transactions Processing, Reserve, and Clearinghouse Activities · 522320
Set-aside: None

Description

Steady State Task Orders (SSTO) to be issued to the two (2) remaining BPO vendors under their multiple-award IDIQ contracts to continue performance of contact center support and back-office processing for the Non Servicing Functional Area to include Specialty Programs (SPS) [PSLF, TEPSLF, TPD & TEACH]. The SSTO will function as a bridge until BPO 2.0 is recompeted via GSA MAS and ATO and transitio…

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Timeline

PostedSep 24, 2026 · passed
Expected awardFY2027

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