Enterprise Contact Center Experience 2

Planned purchase (forecast)

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Estimated solicitation dateJan 01, 2027

Estimated award06/21/2027

Estimated value$50M to $100M

Place of performanceCamp Springs, MD

Set-asideNone

Description Solicitation documents Register free

Agency: Department of Homeland Security — Uscis
Official source: DHS Forecast (APFS) · Federal government
Type: Planned purchase (forecast) · Firm Fixed Price
Posted: Aug 10, 2026
Response deadline: —
Place of performance: Camp Springs, MD
Industry (NAICS): Telemarketing Bureaus and Other Contact Centers · 561422
Set-aside: None

Description

The USCIS Enterprise Call Center (ECC) (currently inclusive of External Affairs (EXA), Verifications Contact Center (VCC), and Language Services Support (LSS)) infrastructure and telecommunications requirements are currently fulfilled under the EIS Contact Center contract vehicle. The current EIS contract provides new and evolving technologies, facilitate a fully managed cloud-based service equipp…

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Timeline

PostedAug 10, 2026 · passed
Expected solicitation releaseJan 01, 2027
Expected award06/21/2027

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📎 Documents on the official site

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